Leaders are faced with many situations and must learn to remain calm in the face of adversity and stay sensitive to the needs of direct reports, peers and authority figures. A leader with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. This module reviews self–awareness and self- management, how to manage your emotions, and understand others’ emotions and how to manage in the workplace.
For more info: http://tnchamber.chambermaster.com/events/details/manufacturing-leadership-development-series-module-5-2408